Customer Relationship Management
Viaweb has been delivering smart and cost-effective CRM solutions to B2B and B2C enterprises alike, helping them build long-lasting relationships with customers, drive sales teams’ engagement and productivity, as well as support sales management.
Our consultants start every project with an in-depth analysis of a client’s current CRM capabilities. Together with you, we find significant opportunities to improve your relationships with customers. Following proven consulting processes, our specialists wrap these insights in an optimal CRM solution that meets your business needs.
We provide a full cycle of CRM consulting services that cover:
- Business analysis
- Evaluation of alternative CRM platforms
- Platform customization, on-premises and in the cloud
- Custom CRM development
- Upgrades and custom add-ons
- Migration to a new CRM system
- Integration with corporate systems (ERP, portals, call centers, etc.)
- Quality assurance
- User training
- Maintenance and support
CRM consulting services
Whether you are starting the CRM journey or planning an ambitious enhancement project, our consultants are ready to help you. We know how to leverage custom code and the capabilities of market-leading CRM platforms, Salesforce and Microsoft Dynamics 365, to turn customer experience into your competitive advantage. For this, we focus on solving particular challenges, such as:
- scattered customer data,
- insufficient sales productivity,
- poor alignment between sales, marketing, and service departments,
- low lead conversion rate,
- gaps in customer service across regions and channels
Our team unites professionals that look at CRM from both business and technical standpoints, those are researchers, business analysts, technology consultants, experienced developers, and picky testers.
Upgrade and support
If your enterprise has grown beyond the scope of your current CRM solution, we will help you meet the changing business demands through a painless transfer to the latest version of your platform, integration of new powerful components, and full technical support of your existing system. Our services closely linked to CRM are Ecommerce and Software Development.